General Privacy Policy

Effective Date: April-2026

Last Updates: April-2026

eFluently ("Platform", "we," "our," or "us") is committed to protecting the privacy and security of all its users, including children, parents, educators, and partners. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with global regulations and other applicable data protection laws.

By using eFluently services, you acknowledge and consent to the practices described in this Policy.

Information We Collect

We collect information to provide and improve our services. This may include:

Account Data: name, email address, login credentials, and educator/parent/guardian contact (for learner's accounts).
Learning & Usage Data: activity progress, assignments, interactions, and preferences.
Technical Date: IP address, device type, operating system, browser, cookies.
Communications: support requests, inquiries, and correspondence.

We do not sell personal information.

How We Use Your Information

We process data for the following purposes:

To provide, maintain, and improve our services.
To personalize content and learning experiences.
To communicate with users, educators, parents/guardians.
To comply with legal obligations and regulatory requirements.
To protect the safety and integrity of our platform.

Legal bases for processing include: consent, contract performance, legal compliance, and legitimate interests.

Learner's Data

We operate in compliance with global regulations and other applicable data protection laws. Special rules apply when users/learners are under the age of consent (13-16).

See our Children's Privacy Policy for details on parental consent, children's rights, and protections.

Your Rights

Depending on your jurisdiction, you may have the following rights:

Access and Portability: request a copy of your data.
Correction: fix inaccurate or incomplete information.
Deletion or "Right to be Forgotten": request deletion of user account and personal data.
Objection and Restriction: limit processing in certain cases.
Withdraw Consent: where processing is based on consent.

To exercise rights, contact us at any of our contact channels.

Data Sharing and International Transfers

We may share limited information with:

Service Providers: hosting, analytics, educational tools.
Schools/Educators: when accounts are managed by institutions or specific educator’s account(s).
Legal Authorities: where required by law.

Where data is transferred internationally mainly for service providers, we follow and apply standard contractual/agreement policy clauses, adequacy decisions, or equivalent safeguards.

Data Retention

We retain personal data only as long as necessary for the purposes described. Retention periods may vary by jurisdiction. Data that is no longer needed will be securely deleted.

Security

In addition to security measures provided by hosting service providers, we implement security measures including encryption (SSL/TLS), restricted access, and monitoring.

Cookies and Tracking

Cookies are small text files stored on your device when you use our Services. They may be session cookies (temporary) or persistent cookies (stored until expiration).

We may use cookies to enable essential functionality, analytics, and performance improvements.

Users can control or disable cookies via browser settings. Note that some features may not function properly without cookies.

We do not use cookies for targeted advertising to children.

Changes to This Policy

We may update this Policy to reflect changes in law or practices. Significant changes will be communicated by email or platform notice.

© eFluently 2026. All rights reserved.

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